Contact Us

Our Privacy Statement refers in various places to you contacting us in order to:

1. Receive information or special offers;
2. receive a copy of the most current version of our Privacy Statement;
3. withdraw your consent to our retention, use or disclosure of your personal information;
4. access or correct your personal information; and,
5. communicate any questions, comments, or concerns about this Privacy Statement, the Privacy Policy or our privacy practices.

Requests regarding item 4 above must be made in writing.

You may contact us by:

1. writing to us at the following address:
   Johnson & Johnson Inc.
   Attention: Canadian Chief Privacy Officer
   199 Grandview Road
   Skillman, NJ
   08558-9418
   U.S.A.

2. calling us at 1-800-265-8383 and asking to speak to the Office of the Chief Privacy Officer;
3. e-mailing us at privacy@jnjcanada.com.

Personal Information

Personal Information means information about an "identifiable individual", but generally does not include the name, title, business address or telephone number of an employee of an organization.

For example, personal information includes:

• Name, age, weight, height
• Medical records
• Income, purchases and spending habits
• Race, ethnic origin and colour
• Blood type, DNA code, fingerprints
• Marital status
• Religion
• Education
• Home address and telephone number
• Details about the physical or mental health of an individual, health services provided or information incidental to the provision of health services

Purposes

We will collect and use personal information in order to:

1. develop and implement brand and consumer marketing programs that specifically tailor consumer offers or communications to your specific needs based on personal information that you have provided to us that indicates such things as your product or purchasing preferences or requirements;
2. reply to your requests, inquiries and comments;
3. provide our products and services and manage our business;
4. establish and maintain our relationship with health care professionals and administrators and other individuals with whom we have contact in the course of our business;
5. provide assistance and advice to health care professionals and institutions with respect to our products;
6. receive and assess product inquiries, reports of adverse events, and product complaints;
7. assist in or co-ordinate product recalls;
8. administer contests, promotions, surveys and web site chat rooms and bulletin boards;
9. develop and improve our products;
10. provide you with health and product-related medical information;
11. ensure the security and integrity of our web sites and operations;
12. provide remuneration to physicians who have participated in our advisory boards;
13. use feedback provided to us in the course of advisory board meetings to develop the strategic positioning of our products;
14. monitor compliance with informed consent requirements when patients participate in clinical trials, and verify that clinical data collected by JJI in the course of the clinical trial conforms to the source data available at the site of the clinical trial;
15. test and analyze our products for efficacy and safety;
16. meet legal, regulatory, ethical and processing requirements such as adverse event and clinical reporting to Health Canada and regulatory bodies;
17. enable us to act responsibly in the event of a health or other crisis or emergency and to enhance workplace security;
18. evaluate resumes or other personal information submitted to us in connection with employment possibilities, to assess whether to offer the employment candidate a position at JJI. For candidates who are not offered or do not accept a position, we may retain their information in the event that an appropriate position becomes available or that they re-apply to JJI.

We may also use your personal information for other purposes that are disclosed at the time of collection, or as otherwise permitted or required by law.

Consent

Consent to the collection, use and disclosure of your personal information may be given in various ways. Consent can be express (express consent may be oral, in writing or electronic), implied (such as when you provide your name and address in order for us to send you products or information you have requested). Generally, by providing us with your personal information, we will assume that you consent to our collection, use and disclosure of such information as described in this Privacy Statement.

However, you may be asked to "opt in".

Opt In

In some cases you will, at the point of collection of the information, be given the option to "opt in". The act of “opting in” constitutes your express consent to receive future communications that may be of relevance to you. You can provide your express consent to our collection, use and disclosure of such information by checking a box on a form, clicking on a specified icon on a web site, or by doing some other specified action such as contacting us by telephone or by e-mail. Your personal information will in such case only be collected, used or disclosed for the purposes we describe at that time if you "opt in". You will, for example, have the option to "opt in" to receive information about, or special offers for the products of Johnson & Johnson companies in Canada, in which case you will receive information relating to those brands and programs of Johnson & Johnson companies in Canada that we believe may be of interest to you. By "opting in" to offers from Johnson & Johnson companies in Canada generally, you are indicating your agreement to automatically receive communications regarding any brands or programs of Johnson & Johnson companies in Canada that we believe will be of interest to you. Alternatively, for certain brands, where offered, if you wish to receive information relating only to specific brands and related programs or only to specific programs, you will have the option to "opt in" separately for these. After you "opt in" to receive offers or programs, you will have the option to "unsubscribe" or withdraw your consent if you no longer want to receive communications, either by following the instructions in an e-mail we send you or by contacting us by other means, as described above.

It is currently our policy when collecting personal information that will be input to the databases of Johnson & Johnson companies in Canada only to use that information for the purpose of sending communications and offers to consumers as described above. Unless you have indicated that you wish to receive specific program or brand information, or information about other brands and programs of Johnson & Johnson companies in Canada, the information you provide will not be used to send you offers and communications outside of the initial interaction (i.e. registration, trial offer, contest, coupon request...)

When you wish to participate in a promotion, contest or survey, or to purchase a product you will not be required, as a condition of your participation or purchase of the product, to provide more personal information than is necessary in order for us to administer the promotion, contest or survey and to deliver any products you may be entitled to receive. However, you may be provided with the option of providing additional personal information. You may, for example, choose to provide additional personal information by completing a questionnaire on a contest ballot relating to your use of our products, in which case we may then use that information to assist us in developing, improving, and selling our products.

About Children

Children under the age of 13: We do not intend to collect personal information from individuals under the age of 13, unless expressly stated and with parental consent. We will not knowingly collect information from visitors to the web sites of Johnson & Johnson companies in Canada in this age group. If a child under 13 has provided us with personal information, we ask that a parent or guardian of the child contact us to request that this information be deleted from our records. We will use reasonable efforts to delete the child´s information from our existing files. We encourage parents to talk to their children about their use of the Internet and the information they disclose to web sites or otherwise.

Collection

How and When We Collect Personal Information

We collect your personal information where you provide it to us voluntarily, with your consent, or otherwise as permitted or required by law. We may collect your personal information when you:

1. request information;
2. inquire or provide comments about our products and services;
3. participate in advisory boards;
4. participate in clinical trials;
5. participate in contests or other promotions;
6. fill out questionnaires or surveys;
7. participate in chat rooms, or post information on bulletins or on our web sites;
8. submit your resume or other personal information in connection with employment possibilities with us, or;
9. otherwise provide your personal information by telephone, mail, facsimile or through any of the web sites of Johnson & Johnson companies in Canada.

Disclose

Personal information we collect from you will be stored in the databases of the Johnson & Johnson companies in Canada. The Johnson & Johnson companies in Canada will have access to your personal information that is stored in the database of Johnson & Johnson companies in Canada in accordance with the consent you have provided. Johnson & Johnson companies in Canada are obligated to treat your personal information in accordance with this Privacy Statement.

We may disclose personal information when required in order to meet legal or ethical requirements, including obligations to health and drug regulatory and self-regulatory bodies, physicians, hospitals, or other health care facilities. In most cases involving personal health information, we will obtain more detailed consent from all patients involved.

Your personal information may be used by JJI and disclosed to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of JJI´s business or assets, including for the purpose of permitting such parties to determine whether to proceed or continue with such transaction or business relationship, to fulfill reporting or audit requirements or the use and disclosure by those parties for substantially the same purposes as described in this policy.

Personal information may be transferred to third-party service providers, agents or affiliates we engage to provide data warehousing, fulfillment, distribution, printing, market research, contest management or other similar services on our behalf, some of which may be located in the U.S. or elsewhere outside of Canada. We take contractual or other measures to ensure that your personal information that may be collected, used, disclosed or otherwise processed by these service providers or affiliates on our behalf is protected and not used or disclosed for purposes other than as directed by us, subject to legal requirements in foreign jurisdictions applicable to those organizations, for example, lawful requirements to disclose personal information to government authorities in those countries.

Johnson & Johnson Companies in Canada

Johnson & Johnson companies in Canada are, as of the date this Privacy Statement was last updated, McNeil Consumer Healthcare, division of Johnson & Johnson Inc., Johnson & Johnson-Merck Consumer Pharmaceuticals of Canada, LifeScan Canada Ltd., Johnson & Johnson Inc. (including its divisions Johnson & Johnson Medical Products and Johnson & Johnson Vision Care) and Janssen-Ortho Inc. Web sites published by these affiliates include but are not limited to following sites:

• www.jnjcanada.com
• www.lifescan.ca  (www.onetouch.ca) *
• www.jnjgateway.com *
• www.janssen-ortho.com *
• www.livingwell.ca
• www.tylenol.ca (www.helpinghand.tylenol.ca)
• www.motrin.ca
• www.pepcidcomplete.ca *
• www.splenda.ca
• www.monistat.ca
• www.nizoral.ca
• www.rogainecanada.com
• www.neutrogena.ca
• www.obtampons.ca
• www.cleanandclear.ca
• www.bandaid.ca
• www.stayfree.ca
• www.aveeno.ca
• www.k-y.ca
• www.rocskincare.ca
• www.anusol.ca
• www.benylin.ca
• www.nicoderm.ca
• www.nicorette.ca
• www.polysporin.ca
• www.reactine.ca
• www.sudafed.ca
• www.visine.ca
• www.zantac75.ca

* Note: Some of the links will take you to sites hosted by our affiliate companies, to which this specific Privacy Policy may not apply. We encourage you to read the Privacy Policy of every web site you visit.

Technology Implications

Active Information Collection

Our web sites may actively collect information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail and/or feedback forms. Some of the information that you submit on our web sites may be personal information.

Passive Information Collection

As you navigate through our web sites, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to the web site some of this anonymous information, such as the URL of the web site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. Our web sites may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether.

Our web sites may use and combine such passively collected anonymous information to provide better service to site visitors, customize the sites based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the sites for your use. Such information is not combined with personal information collected elsewhere on our web sites unless you have consented.

Cookies

The following is a description of cookies and other passive tracking methods.

A "cookie" is a bit of information that a web site sends to your web browser that helps the site remember information about you and your preferences.

"Session" cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate and collect aggregate statistical information on the site. They are erased once you exit your web browser or otherwise turn off your computer.

"Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as passwords), helping to determine what areas of the web site visitors find most valuable, and customizing the web site based on your preferences on an ongoing basis.

You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for "cookie" in the "Help" portion of your browser.

IP Addresses and Tags

A site may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered not to be personal information because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user´s computer). The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a site, and administer and improve the site.

"Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the web site server information such as the IP address and browser type related to the visitor´s computer. Tags may be placed both on online advertisements that bring people to the site and on different pages of the site. Such tags indicate how many times a page is opened and which information is consulted.

"Navigational data" (log files, server logs, and clickstream data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors.

Access Exceptions

Some information may not be accessed in certain limited circumstances. In some cases, for example, the following exceptions may apply:

• information that contains references to other individuals and such information is not severable from your personal information,
• information the disclosure of which would reveal confidential commercial information, and
• information that is subject to solicitor-client or litigation privilege.

The Chief Privacy Officer must approve all exceptions to access. The reasons for denying access shall be provided by JJI upon request.